1. Contact Us

• For general enquiries, please call 0861 MOTOBERLIN.
• For online shopping help call 083 377-3777.
• Send an e-mail to info@motoberlin.com

2. Guarantees/Warrantees

• We provide a 30 day satisfaction guarantee to ensure that you are completely satisfied with your purchase.

• All Garmin products purchased from MOTOBerlin, comes with a minimum manufacturers warrantee of 2 years. This warrantee covers any manufacturer’s defect against breakage or damage caused as a result of “normal” use.

3. Secure Online Shopping

MOTOBerlin Online Shop uses MyGate’s e-commerce gateway, which is South Africa’s leading e-commerce gateway that facilitates hundreds of transactions daily for some of the countries leading retail websites. MyGate uses trusted Thawte SSL encryption

4. Returns Policy

If you are looking to return a product within the guarantee/warrantee period, please send an e-mail to info@motoberlin.com letting them know that you need to return a product. Also include the reason why you are returning the product together with the address of where the product can be collected. MOTOBerlin will then make an arrangement to get the product back to the warehouse.

5. Payment Policy

If for whatever reason you are uncomfortable making payment via our recognised Secure Online Payment System, then we can facilitate payment via 3 alternative methods:

• Direct Transfer – You can transfer money directly into our bank account. Send an e-mail to info@motoberlin.com or call 083 377-3777 to find out more about this payment option

• Cheque – You can send us a cheque however the shipping will get delayed until the cheque clears

• By calling 083 377-3777 and giving us your credit card details for a manual authorisation

6. Use of Cookies What are cookies?

Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make browsing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard – you will find them on most major Web sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of The MOTOBerlin Online service will not function properly or may be considerably slower if you refuse cookies. For example, you may have difficulty completing shopping transactions.

7. Links to other sites

Users should be aware that when you are on The MOTOBerlin Online Shop, you could be directed to other sites that are beyond our control. There are links to other sites from MOTOBerlin Online Shop pages that take you outside our site. For example, if you "click" on a banner advert, the "click" takes you off The MOTOBerlin Online Shop site. This includes links from advertisers, sponsors and partners that may use the MOTOBerlin logo as part of a co-branding agreement. These other sites may send their own cookies to users, collect data or solicit personal information.

8. Privacy Policy

Please keep in mind that whenever you give out personal information online - for example, via message boards or chat - that information can be collected and used by people you don't know. While MOTOBerlin strive to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.

9. Third party sharing

MOTOBerlin will not sell/share details from it’s client database with third parties for any reason whatsoever.

10. Your acceptance of these terms

By using this site, you signify your assent to the MOTOBerlin Privacy Policy. If you do not agree to this policy, please do not use our sites. Your continued use of MOTOBerlin sites following the posting of changes to these terms will mean you accept those changes.